Refunds & Returns Policy

Effective Date: 14 August 2025

Website: kibafaches.com
Business Name: KIBAFACHES
Product Type: Digital Products (AI Tools for Marketing)
Email: info@kibafaches.com
Address: Business Bay, Dubai

 

1. Overview

At KIBAFACHES, we want our customers to be fully satisfied with their purchase of our AI tools for marketing.
Due to the nature of digital products, once access is granted or files are delivered, they cannot be physically returned. However, we offer refunds in specific situations outlined in this policy to ensure fairness for both parties.

2. Eligibility for Refunds

Refund requests may be considered if:

  • You experience a technical issue that prevents you from using the product, and our support team is unable to resolve it within 7 business days.

  • The product you received is significantly different from the description provided on our Website.

  • You were charged in error or for a duplicate purchase.

Refunds will not be granted for:

  • Change of mind after purchase

  • Lack of knowledge on how to use the product (unless due to missing or misleading instructions)

  • Issues caused by incompatibility with your device, unless the system requirements were not stated on the Website

  • Failure to use the product within a desired time frame

3. Refund Request Process

To initiate a refund request:

  1. Contact us via email at info@kibafaches.com within 14 days of your purchase date.

  2. Provide:

    • Your full name and email address used for the order

    • Order number or proof of purchase

    • A clear explanation of the issue

  3. Our team will review your request and respond within 5 business days.

4. Refund Approval and Payment

  • If your refund is approved, we will process it to your original payment method within 7–10 business days.

  • Depending on your bank or payment provider, it may take additional time for funds to appear in your account.

  • No administrative fees will be deducted from approved refunds.

5. Exchanges or Replacements

Since our products are digital, we do not offer exchanges.
If you encounter a technical issue, we will work with you to provide a functional replacement version of the product at no additional cost.

6. Contact Information

For all refund-related inquiries, please contact:

KIBAFACHES
📍 Business Bay, Dubai
📧 info@kibafaches.com

 

7. Changes to This Policy

We reserve the right to update or modify this Refunds & Returns Policy at any time. Updates will be posted on this page with the revised 13/08/25